We are dedicated to providing the best possible customer service to our customers.
As members of the Institute of Customer Service, we are proud of the reputation we have of delivering excellent service in the industry and always try to put you, our customer, at the heart of everything we do.
We have also developed a Customer Charter, which outlines the way of working which we refer to as the ‘AFI way’.
Through the Customer Charter, we aim to:
- Put our customers at the heart of everything we do
- Work as a team, fully supporting our colleagues
- Treat everyone with honesty and respect
- Look out for colleagues and ensure customer safety
We offer the following services to our customers:
Don’t just take our word for it, view our customer case studies here.
We are passionate about continually improving the service that we offer our customers. If you have any comments or feedback on the service you have received from us, we would love to hear from you.
Email us at firstname.lastname@example.org and let us know what you think, if there is something we could improve on, or if you have some positive feedback for us.